Our Hearing Professionals
Clinic Manager, Industrial Audiometric Technician, Communication Health Assistant
Philosophy Maria Santos-Greaves, the Clinic Manager for Surrey Hearing Care said, “I am very passionate about my calling in hearing”. Maria Santos-Greaves has nurtured Surrey Hearing Care Inc. since 2009 with a mission: to improve the lives of people with hearing loss through better hearing is both at the consumer and industrial levels. More people, young and old of various races can now hear and listen better through the quality of service Maria and her staff provides. The slogan of her company “Helping You Hear the World” says it all. Professional Background Through the years Maria has made sure that the company mobile hearing clinic van goes and provides free hearing tests to mainstream, visible minorities and First Nations wherever the need arises. For her tireless efforts to help and give back to the community, she was voted across Canada as one of the Top 25 Immigrants in 2015. Maria Santos-Greaves was a 2015 and 2016 finalist in the Surrey Women in Business Award Entrepreneur category. She is also a Rotary Foundation Paul Harris Fellow Awardee. Education With a Bachelor of Science degree in Pharmacy from Centro Escolar University, Philippines, Maria Santos-Greaves pursued further training in Hearing Instrumentation at MacEwan University in Edmonton, Alberta Canada, and from the International Hearing Society. Multilingual: English, Tagalog, Cebuano, and conversational Spanish, Maria Santos-Greaves is a Speaker and Resource Person in various Industry Seminars, Conventions and Symposiums.
Normand Carriere, IAT
Business Development Manager/ IAT- Industrial Audiometric Technician
Philosophy For Normand Carriere, one of man's most important sense (next to what many believe would be the sight) is hearing. Norm is passionate about helping people with hearing loss. Norm said, “Wearing hearing aids still carries a rather undesired stigma to most even though the computerized microchip technology has made a quantum leap in size and, has gone from analogue to digital and now blue tooth. I find it personally gratifying to see how one can wear a hearing aid without the other party knowing.” Area of Service Norm Carriere might be your first contact in booking and undergoing a hearing screening test. Bilingual in French and English, Norm does the hearing tests with the utmost attentive care. A graduate of the British Columbia Institute of Technology as an Industrial Audiometric Technician, Norm is also an NTCB Certified Biofeedback Practitioner. Norm was in the Neuro-Otology and Audiometric Field in relation to ear, vestibular and balance disorders. You can’t tell. Youthful-looking Norm is the father of two University graduate daughters. In his spare time, Norm loves a round of golf, keeps fit with swimming, and striking that badminton shuttlecock down to the floor on the other side of the net.
Verna Pypacz is a Registered Audiologist and Registered Hearing Instrument Practitioner who is currently Surrey Hearing Care’s Senior Audiologist and works in our Guildford location. She is a graduate of UBC - School of Audiology with over 40 years of experience in the practice of Audiology. She has personally owned 5 hearing clinics in the lower mainland throughout the years. Verna specializes in the most difficult hearing testing procedures, complicated hearing aid fittings with a variety of types of hearing aids, and there is a not a client she cannot help!
Doctor of Audiology
Dr.Yan Li obtained her Doctor of Audiology Degree at University of California located in San Diego. She is a Registered Audiologist and Registered Hearing Instrument Practitioner with the College of Speech and Hearing of British Columbia. Dr. Li is also holding the prestige Clinical Competent Certificate in Audiology (CCC-A) from American Speech-Language-Hearing Association (ASHA) in the United States.
She specializes in hearing evaluation, hearing aid fitting and auditory rehabilitation. Fluent in English and Mandarin, she has provided services to numerous clients of all ages in California and British Columbia for 15 years. She also provided training for UBC audiology students and speech language pathology students.
She also obtained her Master of Science in Molecular Pathology from University of California in San Diego, where she worked as a Research Associate in an auditory research lab for several years and published numerous authoritative articles in professional journals.
Before she immigrates to North America, Dr. Li graduated from Shandong Medical University in Jinan, China, where she practiced Internal Medicine for five years.
Vikki MacKay B.G.S., R.H.I.P.
Senior Hearing Instrument Practitioner
Vikki MacKay B.G.S., R.H.I.P., is a veteran of the hearing industry. She began her career with Public Health Audiology in 1988 working in Terrace B.C. Over the years she has worked extensively with the hearing impaired population both in the areas of Diagnostic Assessment and in Hearing Rehabilitation.
Vikki has worked in both the public and private sectors of the industry. She has assisted in the development of 5 private hearing clinics, and currently divides her time between working in private practice with Surrey Hearing Care.
Assisting the Hearing Impaired population to hear better is Vikki’s passion in life. When not working, Vikki spends her volunteer time developing and managing programs for Hearing Impaired Children in Bali, Indonesia. There she has assisted in the development of a Hearing Clinic, Preschool for Hearing Impaired Children, School Hearing Aid Programs, Physician training seminars, and is currently working through Rotary to create a School for Deaf and Hard of Hearing Young Adults.