Our Professional Staff

Our experienced providers are committed to a high standard of patient care and are here for you throughout every stage of your hearing journey.

Who We Are

We understand choosing a hearing care provider is a big decision. At Surrey Hearing Care, our number one priority is delivering exceptional patient care. Our staff combines years of expertise in hearing healthcare, and is well-trained on a variety of services ranging from evaluations to treatment.

We believe great care includes establishing great relationships with our patients. Treating hearing loss is an ongoing process that requires regular follow-ups, maintenance and cleanings to keep you hearing your best. Our staff is here to support you not only during your initial visit but throughout your entire journey to better hearing.

Our Team

Maria Santos-Greaves

Maria Santos-Greaves

Operations Director, IAT/CHA

Since 2009, Maria has nurtured Surrey Hearing Care Inc. with this mission: To improve the lives of people with hearing loss through better hearing—both at the consumer and industrial levels. More people, young and old, of various races, can now hear and listen better through the quality of service Maria and her staff provides. The slogan of her company “Helping You Hear the World” says it all.

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Verna Pyplacz

Audiologist

Verna Pyplacz is a Registered Audiologist and Registered Hearing Instrument Practitioner who is currently Surrey Hearing Care’s Senior Audiologist and works at our Guildford location. She is a graduate of UBC - School of Audiology with over 40 years of experience in the practice of Audiology.

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Normand Carriere, IAT

Business Development Manager/ IAT- Industrial Audiometric Technician

For Normand Carriere, one of man's most important senses—next to what many believe would be the sight—is hearing. Norm is passionate about helping people with hearing loss. Norm said, “Wearing hearing aids still carries a rather undesired stigma to most, even though the computerized microchip technology has made a quantum leap in size, and has gone from analogue to digital and now blue tooth. I find it personally gratifying to see how one can wear a hearing aid without the other party knowing.”

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Sebastian Santos-Greaves

Sebastian Santos-Greaves

Registered Hearing Instrument Practitioner

After completing his education in the Hearing Instrument Practitioner program at Douglas College, Sebastian Santos-Greaves immediately went on to get his certification. A goal-oriented Surrey native, he is believed to be the youngest certified specialist across Canada.

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Ling Ling Yin

Registered Hearing Instrument Practitioner

Ling Ling Yin is among our registered Hearing Instrument Practitioners at Surrey Hearing Care. Born in Heilongjiang, China, she worked in the IT industry for 8 years before coming to Canada. Upon her arrival, she started to pursue her dream of helping elderly people in need at The Salvation Army for 8 years. Later on, she joined the Douglas College Hearing Instrument Practitioner program and practiced under ENT doctors, audiologists, and registered hearing instrument practitioners before becoming certified herself.

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